I received a phone call this evening that I found quite offensive. I wonder if anyone will agree with me.
First, let me establish the ground rule: if I call, say, a bank, and want to do business with them, then they have the right to verify who I am. That makes perfect sense.
Tonight, I got a phone call from a person who said they were calling from CVS Corporate about a prescription of mine that was due for renewal. "Okay, I said, what is this about?"
"First," she said, "I have to ask you to identify yourself."
And that's where I ended the phone call. She called me. She called my home phone number. If that's not enough identification information for her, then I think she should not call me at all.
By the way, let's not assume that this is a story about CVS, because I forgot to ask the caller to verify herself.
First, let me establish the ground rule: if I call, say, a bank, and want to do business with them, then they have the right to verify who I am. That makes perfect sense.
Tonight, I got a phone call from a person who said they were calling from CVS Corporate about a prescription of mine that was due for renewal. "Okay, I said, what is this about?"
"First," she said, "I have to ask you to identify yourself."
And that's where I ended the phone call. She called me. She called my home phone number. If that's not enough identification information for her, then I think she should not call me at all.
By the way, let's not assume that this is a story about CVS, because I forgot to ask the caller to verify herself.
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